Refund policy
Domestic Return Policy
At Jayshrees / Rivaz, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read the following policy carefully to understand our returns process.
1. Eligibility for Returns:
- Items must be returned within 7 days from the date of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Certain items, such as custom-made or personalized products, are not eligible for return unless defective.
2. Return Process:
- Complete the Returns Form on our website with all relevant information.
- After submission, our team will review your request within 24-48 working hours.
- Once approved, follow the instructions provided for packaging and shipping the item back to us.
3. Shipping Costs:
- For defective items or errors on our part, we will cover the return shipping costs.
- For returns due to change of mind or incorrect size, the customer is responsible for the return shipping costs.
4. Refund Method:
- Refunds will be processed to the original payment method within 7-10 working days after having received and checked the returned item.
- A restocking fee may apply for certain returns.
5. Free Delivery:
- Enjoy free delivery on orders over R500 within South Africa.
- Free collection of online orders is available from our specific store locations.
T’s & C’s
Instore returns are not billed for:
- A R99.00 fee will be charged for the collection of items returned or exchanged.
- Returns and Exchanges are subject to inspection and approval by the online team
- Bank details must match the account used to purchase
- Original shipping fees are not refundable
International Return Policy
We understand the challenges of international shipping and strive to make our returns process as seamless as possible for our global customers.
1. Eligibility for Returns:
- Items must be returned within 30 days from the date of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Custom-made or personalised products are not eligible for return unless defective.
2. Return Process:
- Complete the Returns Form on our website with all relevant information.
- Our team will review your request within 24-48 working hours.
- Once approved, you will receive instructions for packaging and shipping the item back to us.
3. Shipping Costs:
- We do not offer postage or courier fees for packages returned to us, Returns are made at your own expense.
- Reimbursement of Taxes & Duties paid is the responsibility of the customer to collect from the relevant country.
4. Customs and Duties:
- Customers are responsible for any customs duties and taxes incurred during the return process, dependant on the country.
- Ensure all necessary customs declarations are accurately completed to avoid delays.
5. Refund Method:
- Refunds will be processed to the original payment method within 7-10 working days after receiving the returned item, subject to approval.
- A restocking fee may apply for certain returns.
6. Customer Support:
- For any return-related inquiries, please contact our customer support team. We are here to assist you with any questions or concerns.
- By adhering to these guidelines, we aim to provide a hassle-free return experience for all our customers, both domestic and international. Thank you for shopping with Jayshrees / Rivaz.
For more information, please visit our Returns Form page.
